Our Focus: Happy Customers
within 20 seconds!
How BPO Benefits Your Business
We are an extension of your office, connecting customers with your brand in more meaningful ways. BPO ensures reliable, timely, and personal communication that results in better customer experiences with our expert English speaking customer service agents.
Our outstanding agents enable BPO Centers to effectively handle many of your tedious processes, which gives you freedom to focus on growth
The BPO Difference
Multilingual staff with a global understanding of how to properly communicate with the differing needs of each customer. Agents who have first-hand insight of US customs and cultural nuances, improves your customers’ experiences.
Talented managers trained and skilled in all levels of back office support to keep your company thriving.
BPO Centers is one of the best business process outsourcing companies when it comes to providing clients with outstanding customer support. Our exceptional agents and premier outsourcing solutions provide the best proactive support procedures to resolve customer issues before they arise. The biggest business process outsourcing advantage over other BPOs is that our agents are native English speakers and because of the geographical proximity, they have many cultural similarities to your clients. As your company builds and maintains a highly-effective customer support operation, BPO Centers becomes a trusted partner and seamless extension of your team.
BPO Centers hires top-quality agents and provides a work environment of professionalism and fun. Our company culture and happy agents offer your customers great experiences, which increase retention, sparks growth, and lowers the overall cost to serve. One of the outsourcing solutions that BPO Centers offers is specialty services, which include retouching photos, graphic design, social media analytics, and most other ancillary tasks your business has to do. BPO Centers offers CX consulting from our experienced leaders to help you build or revitalize your customer support operations.
SERVICES WE OFFER
What BPO Means To Us
Our commitment is to provide high-quality customer care and true brand ambassadorship. By applying our professional culture with specialized training, our agents become an essential extension to your team. We at BPO Centers are dedicated to ensuring complete satisfaction with honesty and transparency.
- Low Total Cost to Serve
WHAT OUR CLIENTS SAY ABOUT US
”BPO Centers has been the zenith of outsource partners in that they prepare for, train for, and handle our business as if it were their own. They are competitively priced but perform at a level that is at a distinct altitude above competition. They provide exceptionally skilled and experienced US trained leadership, extensive quality assurance monitoring and are aggressive in soliciting feedback for improvement. “How can we get better? Tell me anything negative” is an ongoing dialogue and at this point, we have to look very hard to find anything. If you’re looking for a Partner that will do anything and everything possible to be the best and to provide solutions to anything you can throw at them, BPO Centers is your selection bar none.”
- VP of Operations
”BPO Centers has been working on our campaign since March 2020. During this time they have not only spent substantial time developing an understanding for our core KPIs but have taken actionable efforts to ensure that ever agent is meeting them. They have developed an onboarding process for new agents that have ensured that we not only meet our client requirements and that new employees are productive and meeting KPIs quickly. The BPO Centers team is by far the best BPO call center that I have worked with. We currently have four BPO call centers in our network, but this team continuously earns more and more of our business.”
- VP of Call Center Operations
“We had no idea where to start with customer support. BPO’s team helped us design our entire CX process. Today we are confident our customers are well taken care of “
-Aaron, Chief Digital Officer
”Our customers have been so happy with my brand’s customer service since we teamed up with BPO Centers, thanks so much! ”
“It has been an absolute pleasure working with BPO Centers. My partners and I recognized the quality of their agents within 5 minutes of our initial call. We made the switch from a different offshore vendor and saw our NPS jump to new levels! We’ve scaled up and couldn’t be happier. ”