WHO WE ARE
BPO Centers is a nearshore outsourcing company based out of California with facilities throughout Mexico. We specialize in providing the highest quality customer support to brands that rely on outstanding customer experiences for their growth.
The BPO Way
Quality is BPO Centers’ highest priority, and our quality assurance teams work everyday to ensure this standard is met. Your customers are thrilled when they speak and chat with agents who are culturally similar, accent neutral, and truly care about solving their issues. Our agents work with cutting-edge technology and best practices from around the globe, and it is simple to scale with us as our pricing model significantly reduces your total cost to serve.
Our Mission and Commitment
We are committed to providing exceptional agents who deliver high-quality customer care and true brand ambassadorship. By applying our native English and professional culture with high-class training, our agents become an essential extension to your team. We at BPO Centers are dedicated to ensuring complete satisfaction with honesty and transparency.
WHAT OUR CLIENTS SAY ABOUT US
”BPO Centers has been the zenith of outsource partners in that they prepare for, train for, and handle our business as if it were their own. They are competitively priced but perform at a level that is at a distinct altitude above competition. They provide exceptionally skilled and experienced US trained leadership, extensive quality assurance monitoring and are aggressive in soliciting feedback for improvement. “How can we get better? Tell me anything negative” is an ongoing dialogue and at this point, we have to look very hard to find anything. If you’re looking for a Partner that will do anything and everything possible to be the best and to provide solutions to anything you can throw at them, BPO Centers is your selection bar none.”
- VP of Operations
”BPO Centers has been working on our campaign since March 2020. During this time they have not only spent substantial time developing an understanding for our core KPIs but have taken actionable efforts to ensure that ever agent is meeting them. They have developed an onboarding process for new agents that have ensured that we not only meet our client requirements and that new employees are productive and meeting KPIs quickly. The BPO Centers team is by far the best BPO call center that I have worked with. We currently have four BPO call centers in our network, but this team continuously earns more and more of our business.”
- VP of Call Center Operations
“We had no idea where to start with customer support. BPO’s team helped us design our entire CX process. Today we are confident our customers are well taken care of “
-Aaron, Chief Digital Officer
”Our customers have been so happy with my brand’s customer service since we teamed up with BPO Centers, thanks so much! ”
“It has been an absolute pleasure working with BPO Centers. My partners and I recognized the quality of their agents within 5 minutes of our initial call. We made the switch from a different offshore vendor and saw our NPS jump to new levels! We’ve scaled up and couldn’t be happier. ”
-Mike, Head of CX
We look forward to hearing from you.