E-commerce
The online retail industry is growing as technology advances. Your product can be reached and purchased from anywhere in the world. Companies are becoming more accessible to customers, and we will make sure your business keeps up with that activity.
Our dedicated staff and diverse services ensure a smoothly operating business that keeps pace with the quickly progressive industry. With a focus on organization and respect, BPO Centers is one of the best outsourcing companies available. We serve as an extension of your office and help maintain a steady operation of your company.
BPO Centers supports many retail brands that are focused on long-term growth. Our clients understand that positive customer experiences directly correlate to customer retention and subsequent growth.
Be Engaged. Be Accessible. Be Convenient!
BPO Centers helps to enable well-functioning business operations with high work volumes and high customer demand. The business tasks that we provide create an all-in-one Customer Service Structure for your brand that excels in cutting-edge advancements.
Time Management
Stay up to date with our staff’s processes and engagements while we make sure your company never falls behind on customer service tickets, appointments, and/or customer scheduling. Being prompt, creates a great relationship with your customers and maintain your brand’s positive reputation.
Operational Success
There are several moving parts in the business that require equal attention and efficiency. BPO Centers provide accuracy and manpower to every moving aspect of a company.
Logistics Accuracy
Shipping, inventory management, loss prevention, and supply deficiencies are tracked and organized in real time.
Ticket Management
Shipping & Tracking
Cancellations
Product Issues/Questions
Refunds
Call Center Support
Service to sales
Inventory Management
BPO Centers is an apparel-focused call center that specializes in effective customer service with a white-glove approach. We have experience with both start-ups and high-performing established brands within the fashion and retail industry. Our agents become a true extension of your team. BPO Centers’ cutting edge technology and reliable agents allow you to have innovative solutions to your customer support issues. Commitment to the customer is what fashion BPO services bring to clients. We do this with a culture that is hip, fun, and professional, and our fashion-minded agents love coming to work and solving problems.
With 90% of calls answered within 20 seconds and 92% first-time resolutions, BPO Centers brings a personalized approach to every client in the fashion and apparel industry. We make customer satisfaction our highest priority. Partnering with BPO Centers, you will get high-producing native English agents, above industry-standard agent retention rates, robust training, and operational excellence (KPI metrics). Our agents will be true brand ambassadors of your brand. The BPO Centers team is dedicated to providing exceptional agents who deliver proactive customer care and true brand ambassadorship.
SERVICES WE OFFER
WHAT OUR CLIENTS SAY ABOUT US
”BPO Centers has been the zenith of outsource partners in that they prepare for, train for, and handle our business as if it were their own. They are competitively priced but perform at a level that is at a distinct altitude above competition. They provide exceptionally skilled and experienced US trained leadership, extensive quality assurance monitoring and are aggressive in soliciting feedback for improvement. “How can we get better? Tell me anything negative” is an ongoing dialogue and at this point, we have to look very hard to find anything. If you’re looking for a Partner that will do anything and everything possible to be the best and to provide solutions to anything you can throw at them, BPO Centers is your selection bar none.”
- VP of Operations
”BPO Centers has been working on our campaign since March 2020. During this time they have not only spent substantial time developing an understanding for our core KPIs but have taken actionable efforts to ensure that ever agent is meeting them. They have developed an onboarding process for new agents that have ensured that we not only meet our client requirements and that new employees are productive and meeting KPIs quickly. The BPO Centers team is by far the best BPO call center that I have worked with. We currently have four BPO call centers in our network, but this team continuously earns more and more of our business.”
- VP of Call Center Operations
“We had no idea where to start with customer support. BPO’s team helped us design our entire CX process. Today we are confident our customers are well taken care of “
-Aaron, Chief Digital Officer
”Our customers have been so happy with my brand’s customer service since we teamed up with BPO Centers, thanks so much! ”
-Omer, CEO
“It has been an absolute pleasure working with BPO Centers. My partners and I recognized the quality of their agents within 5 minutes of our initial call. We made the switch from a different offshore vendor and saw our NPS jump to new levels! We’ve scaled up and couldn’t be happier. ”
-Mike, Head of CX
Let’s Connect!
We look forward to hearing from you.