When most people think about offshore assistance, they picture enormous call centers staffed by telemarketers. While traditional outsourcing was formerly thought to be only for larger companies, it has grown in leaps and bounds in recent years, now covering a wide range of services such as technical assistance, software development, graphic design, administration, accounting, and marketing, to mention a few.

The value and application of the underlying technology – the blockchain – is sometimes lost in the midst of the cryptocurrency craze. The two concepts are frequently confused, which distracts from the critical discussions that company decision-makers should have about the role blockchain might play in streamlining their operations, improving customer experience (CX), and driving bottom-line development.

Blockchain will drive the next generation in customer interaction; what better place to strengthen trust and consumer connections than in the contact centre and CX environment? Now is the moment to take action. Companies dealing with blockchain must properly look for experts dealing with Blockchain call center.