CX Consulting – Basics for Business Growth You Need To Know
The customer experience (CX) pertains to how a company interacts with its clientele throughout its purchasing journey. This interaction ranges from marketing to sales to consumer support and everything in between. It is, in a significant way, the sum of all encounters a client has with your brand. In simple [...]
How Emotional Intelligence is Crucially Important for Customer Service
How Emotional Intelligence is Crucially Important for Customer Service If you want to connect with your biggest asset; your customers, connecting with their emotions is essential. Understanding what they want and providing them with a positive customer service experience is the key to earning their trust and loyalty. Importance of [...]
Everything You Need to Know About Healthcare BPO
Healthcare is one of the most respected professions worldwide, and so are healthcare professionals. What’s more, they are in high demand for their knowledge and skills. People need to seek their advice and require their availability like none others. However, medical professionals, although highly sought after are unable to dedicate [...]