Let us take care of your subscribers!
BPO Centers is a true ambassador of your brand, providing your customers a premier service experience. It is our mission to fully know you so we are able to represent the same values to your customers just as you would. This certainty and confidence creates a long-lasting connection in each customer interaction. We understand that the customer should always feel special and treated with care when engaging with your brand. Customers who speak with our associates have wonderful experiences and are more likely to return and expand their business.
Our agents are able to skillfully offer your customers revenue-generating add-on services while encouraging friends and family referrals.
Keeping track and maintaining your customers’ history over a span of time takes consideration coupled with technological systems to manage a multitude of data. Your company cannot risk ignoring issues or questions presented by even one of your customers. BPO Centers has systems, procedures, and technological prowess to properly monitor each of your customer’s purchase habits, while promptly responding to all of their questions and concerns.
BPO Centers monitors global changes and consumer trends through your company’s subscription model to ensure relevance. One of our focuses is building your business circle and holding on to endless opportunities. Our staff’s work ethic and positivity attracts and builds customer interest.
Our staff manages your existing subscription model, so there are no foreign elements regarding the subscription interface and data collection.
Our team of professionals can properly monitor and address delinquent payments, saving your accounting team countless hours and considerable lost revenue.
Problems arise, systems go down, software becomes outdated, and much more. We know that everyone has their own unique issue, and we handle each separately and with care. We take on these daunting tasks with ease and allow you to focus on running your business.
Customer Base Improvement
Our trained staff vet and analyze existing and potential subscribers to guarantee a sustainable, growing subscription ecosystem.
Extensive amounts of data such as financial information and customer identification need to be collected to keep track of each customer. Our secured systems ensure trust and reliability.
SERVICES WE OFFER
WHAT OUR CLIENTS SAY ABOUT US
”BPO Centers has been the zenith of outsource partners in that they prepare for, train for, and handle our business as if it were their own. They are competitively priced but perform at a level that is at a distinct altitude above competition. They provide exceptionally skilled and experienced US trained leadership, extensive quality assurance monitoring and are aggressive in soliciting feedback for improvement. “How can we get better? Tell me anything negative” is an ongoing dialogue and at this point, we have to look very hard to find anything. If you’re looking for a Partner that will do anything and everything possible to be the best and to provide solutions to anything you can throw at them, BPO Centers is your selection bar none.”
- VP of Operations
”BPO Centers has been working on our campaign since March 2020. During this time they have not only spent substantial time developing an understanding for our core KPIs but have taken actionable efforts to ensure that ever agent is meeting them. They have developed an onboarding process for new agents that have ensured that we not only meet our client requirements and that new employees are productive and meeting KPIs quickly. The BPO Centers team is by far the best BPO call center that I have worked with. We currently have four BPO call centers in our network, but this team continuously earns more and more of our business.”
- VP of Call Center Operations
“We had no idea where to start with customer support. BPO’s team helped us design our entire CX process. Today we are confident our customers are well taken care of “
-Aaron, Chief Digital Officer
”Our customers have been so happy with my brand’s customer service since we teamed up with BPO Centers, thanks so much! ”
“It has been an absolute pleasure working with BPO Centers. My partners and I recognized the quality of their agents within 5 minutes of our initial call. We made the switch from a different offshore vendor and saw our NPS jump to new levels! We’ve scaled up and couldn’t be happier. ”